Refund Policy

All tickets are non-refundable once the transaction is completed. Duplicate transactions are also non-refundable because duplicate transactions prevent other customers from purchasing tickets. There will NOT be a refund for bus delay due to weather, traffic, and mechanical issue.

Reschedule Policy

Customers can ONLY reschedule their tickets up to two hours prior to the scheduled departure time. Ticket can only be rescheduled to the same route provided by the original bus carrier. Ticket can be rescheduled up to four times. (Rescheduling fee may apply)

Acceptable Ticket Formats

Wanda Coach accepts e-tickets as a printed copy, an email shown on a phone or other electronic devices, as a text message displayed on a phone, or as a hand written copy of the ticket. Please refer to the Q&A section on iLIKEBUS (https://www.ilikebus.com/qa ) for the list of information that must be copied from the e-ticket onto a piece of paper. Each passenger requires a separate piece of paper.

Standby Policy

If a passenger misses his/her bus, the ticket will become a standby ticket. Standby tickets can be used to board a later bus within the same scheduled day, only if there are seats available on the bus. Passengers are not allowed to board onto any earlier busses. A $10 fee may be applied when boarding the bus with a standby ticket.

Service Animal Policy

No pets are allowed on the bus except service animals. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). Service animals must ride in the bus within the customer`s space and may not travel in the aisle or occupy a seat. We reserve the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers or personnel.

Smoking

Buses are smoke-free. Smoking, including the use of e-cigarettes and all electronic simulated smoking materials, is prohibited on board.

Luggage

Each passenger is allowed to have one check-in bag and one carry-on bag. The check-in bag should not weigh over 50 pounds and must not exceed 62 inches when adding the total exterior dimensions (length+width+height). Extra charges ($10 to $20 per piece) apply for oversize and additional bags.

Bicycles

The transportation of bicycles is not guaranteed. Bus carriers will transport bicycles on a space available basis. Extra fees may apply when the carrier is available to transport bicycles.

Minors Traveling Alone

Passengers under the age of 16 must be accompanied by an adult.

Seniors, Students, Veterans Discounts -

There are no special offers for seniors, students, veterans etc.

Conditions of Use

1. If you purchased your ticket online, please arrive at the station 30 minutes prior to the departure time to guarantee your seat. If the passenger has not checked in 30 minutes prior to the departure time, the seat might be sold to others.

2. A Government-issued photo ID and copy of E-ticket (in one of the acceptable formats) are required at boarding. Failure to present both may cause a delay or cancellation of your trip.

3. The customers' name(s) on the E-ticket should match the passengers' or one of the passengers' names.

4. Please be advised that the ticket is valid only for the date and time stated on the ticket (Please also refer to the Standby Ticket Policy).

* We reserve the right to update the above terms and conditions without notice to customers.